COVID-19 Safety

When booking your stay at The Bower Byron Bay rest assured your health and wellbeing is of our highest priority during COVID-19.

The Bower is committed to offering you flexible booking terms and working with you to make any adjustments to your reservations in place, in line with the required government restrictions.

We look forward to welcoming you and can assure you that we’re in overdrive on the sanitising and cleaning fronts. We were on it way before the alarm went off. Prior to the first lockdown, The Bower consulted an emergency medical physician with expertise in viral disease to ensure we were doing everything possible to deliver correct measures and protocols to safely deliver our services during this time. This included our staff having their health and temperature checked before they begin each shift, increased frequency of cleaning and disinfecting of all areas across the entire property and implementing even stricter hand hygiene policies for our team members.

Our commitment to you is to ensure that every possible safety measure is in place so your stay with us sees you benefit from all that a luxury holiday Bower-style can deliver.

We are closely monitoring the daily guidance being issued by our own State and Federal instrumentalities as well as the World Health Organisation and will continue to educate our teams accordingly in matters which include:

Hand hygiene: Proper and frequent handwashing to help combat the spread of viruses. We all know cleanliness starts with this one simple act and is of vital importance for the health of our employees and that of our guests

Guest rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to high-touch items. We are also being extra sensitive to guests who do not want housekeeping service during their stay.

Public spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms and even room keys. No surface is left uncleaned.

Back of house: in the spaces where team members work “behind the scenes”, we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances.

Should you have any questions or need clarification on any point please don’t hesitate to contact us.

From our family to yours, we are deeply appreciative of your on-going support of our beautiful property and look forward to welcoming you.